Job Title: Global Operations & Customer Service Manager – Investment Recovery & Surplus Assets (Energy & Industrial Sectors)

Location: Remote

Job Summary: Tiger is seeking a highly motivated and experienced Operations & Customer Service rep to oversee surplus asset sales and operations within the energy and industrial sectors. This role will be responsible for managing the pre-sale and post-sale process, optimizing operational efficiencies, and ensuring superior customer service experiences. The ideal candidate will have a strong understanding of online or e-commerce B2B or B2C sales, along with a strong background in operational management and client support.

Key Responsibilities:

• Develop and implement operational strategies to enhance workflow efficiencies and maximize value recovery.
• Manage all pre- and post-sale activities, including gathering all required information for lot creation, detailed reporting, facilitating sale agreements, and ensuring timely remittances.
• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Collaborate with internal teams to improve and align operational strategies with team goals.
• Coordinate with logistics providers, vendors, and third-party service providers to ensure smooth execution of asset transactions.
• Develop key performance indicators (KPIs) and provide regular reports on operational performance and customer service metrics.
• Lead continuous improvement initiatives to enhance customer experience and streamline asset management processes.
• Ensure compliance with company policies and industry regulations related to asset recovery and disposition.

Qualifications & Experience:

• Minimum of 3 years of experience in operations, customer service, investment recovery, or surplus asset management within the energy and industrial sectors.
• Solid knowledge of asset disposition strategies, secondary markets, and operational best practices.
• Demonstrated ability to manage global operations and drive process efficiencies.
• Excellent communication, problem-solving, and relationship management skills.
• Strong analytical skills with experience in performance tracking and reporting.
• Proficiency in CRM software, data analytics tools, and operational management platforms.
• Self-motivated and able to thrive in a remote work environment with global reach.